NEWS

Jaltest ATS: The new technical support for commercial vehicles in the DACH market

Jan 29, 2024

The future of technical support has arrived to the DACH region with Jaltest ATS. Join this exciting journey towards excellence and become part of the revolution in advanced technical support!

2024 begins with an exciting innovation for the users of Jaltest in the DACH region (Germany, Austria and Switzerland). From now on, they will be able to subscribe to the Advanced Technical Support service of Jaltest for commercial vehicles, also known as Jaltest ATS, in German. This service will be rendered by Cojali and Knorr-Bremse. It marks the beginning of a new era of specialised technical support.

Thanks to Jaltest ATS, apart from receiving expert-to-expert counselling to solve the different failures that might occur during the diagnostics process, the users will be able to obtain instructions and guidelines that are extremely helpful during the repair process.

Services that Jaltest ATS offers to its users:

• Advanced diagnostics support once the device is connected to the vehicle.
• Resolution of common and unknown failures that might occur during the process.
• Calibration and measurement of parameters with the backup of a specialised technical team.
• Interpretation of results, wiring diagrams and hydraulic systems.
• Tests for result verification.
• Access to a wide range of resources thanks to Jaltest’s technical information, from troubleshooting guides to operating and wiring diagrams, and technical data, facilitating the resolution of problems and decision-making based on the information.
• Guided support for the assembly and disassembly of parts available in Jaltest, optimising the operations.
• Advice and recommendations that will boost your technical abilities.

With Jaltest ATS, the user will be immersed in a comprehensive experience designed to exceed their expectations. Besides, under the umbrella of the Product Support service, Jaltest ATS responds to all the user’s concerns related to:

• Any type of issue that might arise during the installation of the software and related to its licence.
• Vehicle connection, in order not to be alone when facing connection issues. Our team will ensure trouble-free connection.
• Product coverage. From basic consultations to more specific doubts.
• Instructions to obtain the Expert Mode.
• And much more!

The experts of Knorr-Bremse, who will provide this service in the DACH area, have recently visited the facilities of Cojali to know in depth the Advanced Technical Support Department (ATS) of Jaltest, exploring the intricacies and abilities required for the daily labour of Cojali’s technicians in the field of customer support.

If you are a Jaltest customer, you can contact your distributor for further information and the subscription of services.

Please refer the communication channels detailed below to access the Jaltest ATS service and experience the revolution in technical support:

Telephone: 0080019052222

Email address: jaltest.support.de@knorr-bremse.com

Monday to Friday from 8am to 5pm.