新聞

Jaltest Diagnostics Now Connected with Decisiv SRM

2025年8月8日

The Jaltest Diagnostics platform can now connect directly with Decisiv SRM, a step that brings great improvements to service event workflows. By enabling this connection, users can send full diagnostic reports into their Decisiv cases in real time. This automation allows technicians and service managers to reduce manual input and streamline how vehicle information is handled during repair events.

As more fleets and service providers adopt advanced Service Relationship Management (SRM) platforms to centralize and coordinate repair operations, the ability of diagnostic tools to work within those ecosystems becomes increasingly important. Jaltest Diagnostics is designed with integration in mind offering the flexibility and structure to support connections with SRM platforms like Decisiv. This adaptability ensures that diagnostic data flows naturally into broader service processes, contributing to smoother, more connected operations without requiring major workflow changes.

Rather than moving between platforms or duplicating data entry, the diagnostic software user can focus on the vehicle inspection while knowing that key diagnostic details are being transferred to the Decisiv environment automatically. This connection helps ensure that technicians, fleet managers, service advisors, and service managers have access to the same up-to-date information.

Smarter Service Events Start Here

With this new connection, you can send real-time diagnostic data directly from Jaltest into your Decisiv SRM platform. Each scan goes beyond simply pulling fault codes, updating cases with full diagnostic reports, ensuring your team has instant access to accurate and actionable information.

Understanding the Role of Decisiv

Decisiv SRM is a service relationship management system used throughout the commercial vehicle industry to coordinate repairs between fleets, OEMs, and service providers. It functions as a centralized portal where all service-related documentation, estimates, and communications are recorded and updated in real time.

The platform helps reduce downtime by structuring communication and approvals around predefined workflows. Repair accuracy and administrative efficiency improve when diagnostic, historical, and case-specific data are easily accessible in a single space. By integrating with Decisiv, Jaltest Diagnostics becomes part of that environment, extending its impact beyond the service bay.

Key Benefits of the Jaltest–Decisiv Integration

The Jaltest-Decisiv integration enables diagnostic reports to be submitted to Decisiv automatically, without requiring additional steps from the user after the scan is performed. If a service case already exists for the vehicle, the report will be attached directly to that case. If not, the information remains available for later submission once the asset and case have been created on the Decisiv portal.

This connection also reduces the chance of errors, as data is pulled directly from the diagnostic session and formatted consistently before being uploaded. For teams managing multiple service events or handling a high volume of cases, this approach can reduce time spent on administrative tasks while improving the accuracy of records.

These capabilities translate into several concrete improvements in daily operations:

• Jaltest’s Compatibility across all makes means that fleets with a wide range of vehicles can rely on consistent reporting and diagnostic depth, regardless of brand.

• Automatic case population eliminates the need for technicians or service writers to manually re-enter fault codes or scan results into the Decisiv platform.

• Case updates from a single scan simplifies the workflow and reduces the likelihood of skipped steps or duplicate data entry.

• Real-time syncing of diagnostic data ensures that everyone involved in the repair—whether in the service bay or in fleet management—has access to current, actionable information.

• Improved coordination and efficiency across teams results in faster decision-making, more accurate service records, and less administrative overhead.

How to Activate the Integration 

Setting up Jaltest with Decisiv is simple. Here’s how to get started:

1. Administrator Setup in GRP Web

• Log in to the GRP Web portal using administrator credentials (only admins can activate this feature).

• Go to: Menu → Configuration → Integrations

• Click on Decisiv and enter your Decisiv credentials.

• Click Activate.

Tip: If Jaltest was already open, close and reopen the application to refresh the integration. No new login is required to send reports to Decisiv.

2. Scanning and Uploading Reports

• Perform a vehicle scan using the “System Scan + Read Fault Codes” option.

• The diagnostic report will automatically upload to Decisiv.

If there’s no asset, case, or customer associated with the scanned vehicle in Decisiv, they must be created through the Decisiv portal first. Once the case exists, you can:

• Manually resubmit the report via GRP Web, or

• Re-scan the vehicle.

3. Report Resubmission & Status

• If an error occurred during upload, go to GRP Web.

• Click the three-dot menu beside the report and select “Resubmit report.”

• Once sent successfully, the “Report Status” will change to “Sent.”

Once the integration is active, the diagnostic workflow becomes significantly more efficient. Users can continue working in Jaltest as usual, with the added benefit of having each System Scan + Read Fault Codes automatically linked to service cases in Decisiv. There is no additional software to manage or new login required, just a streamlined connection that reduces manual steps and supports more consistent, accurate case documentation. By combining diagnostics and service management into a unified process, this integration helps teams respond faster, communicate more clearly, and keep vehicles in service with less disruption.