In Jaltest Diagnostics we are aware of the importance of the technical support in the resolution of certain vehicle failures. Technological developments require the technician to update their knowledge regularly or to have specialised support based on experience.
This is why we offer our users the expertise and service of expert technicians in commercial vehicle, agricultural equipment, material handling equipment and vessels, being capable of assisting with any consultation, failure and/or errors of those.
Any of our technicians can connect with the customer computer and take control over it in order to solve remotely the different errors that might occur during the diagnostics process.
The technician provides the instructions and guidelines needed to solve both the inconveniences emerged during the diagnostics process and those caused by different failures in workshops.
Customers can register and send their technical assistance requests through Jaltest Software. This service not only facilitates registration and follow-up of assistance requests, but it also enables the user to access original documentation of the different brands with which Cojali works (OEM RMI).
The customer can process an unlimited number of technical assistance requests, being able to contact our service through any of the following means.
The Technical Assistance schedule is from 08:30 am to 2 pm and from 3:30 pm to 7:30 pm (UTC+1)
From Mondays to Fridays (except for holidays)
Time In Spain
It should be highlighted that contracting Technical Assistance does not interfere with the possibility of requesting the Product Support service offered by Cojali for free. This service covers all the consultations related to the operation of Jaltest diagnostics device prior to the connection with the vehicle: