JALTEST ATS

The best Advanced Technical Support (ATS) service at your disposal

JALTEST ATS

In Jaltest Diagnostics we are aware of the importance of the technical support in the resolution of certain vehicle failures. Technological developments require the technician to update their knowledge regularly or to have specialised support based on experience.

This is why we offer our users the expertise and service of expert technicians in commercial vehicle, agricultural equipment, material handling equipment and vessels, being capable of assisting with any consultation, failure and/or errors of those.

REMOTE CONNECTION

REMOTE CONNECTION

Any of our technicians can connect with the customer computer and take control over it in order to solve remotely the different errors that might occur during the diagnostics process.

GUIDED REPAIR

GUIDED REPAIR

The technician provides the instructions and guidelines needed to solve both the inconveniences emerged during the diagnostics process and those caused by different failures in workshops.

SMART ASSISTANCE

SMART ASSISTANCE

Customers can register and send their technical assistance requests through Jaltest Software. This service not only facilitates registration and follow-up of assistance requests, but it also enables the user to access original documentation of the different brands with which Cojali works (OEM RMI).

DIRECT CONSULTATIONS:

DIRECT CONSULTATIONS:

The customer can process an unlimited number of technical assistance requests, being able to contact our service through any of the following means.

The Technical Assistance schedule is from 8 am to 6 pm (UTC+1)

From Mondays to Fridays (except for holidays)

+1 305 960 7651

customersupport@jaltest.com

Local time

Time In Spain

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Remote Assistance

SERVICES INCLUDED WITHIN TECHNICAL ASSISTANCE:

  • Diagnostics assistance once the device is connected to the vehicle.
  • Common and unknown errors occurred during the process.
  • Problems in parameter calibration and measuring.
  • Support in the interpretation of results, wiring diagrams and hydraulic systems.
  • Provision of guides, technical data and repair reports.
  • Support in the failure identification and solution.
  • Guided assistance in disassembling and repairing parts.
  • Tests for result verification.
  • Tips and recommendations from expert to expert.
SERVICES INCLUDED WITHIN TECHNICAL ASSISTANCE:
Additional information

ADDITIONAL INFORMATION

It should be highlighted that contracting Technical Assistance does not interfere with the possibility of requesting the Product Support service offered by Cojali for free. This service covers all the consultations related to the operation of Jaltest diagnostics device prior to the connection with the vehicle:

  • Doubts during the software installation process.
  • Support during the connection with the vehicle.
  • Product coverage.
  • Expert Mode generation.

ARE YOU INTERESTED IN THE ATS MODULE?

Jaltest Central Services
JALTEST CENTRAL SERVICES
The complexity of current vehicles implies that their maintenance and repair often require specialised technical skills and tools, which makes their diagnostics a challenge for professionals in the sector. Jaltest Central Services is the ultimate solution, since technicians can now contact Jaltest experts who will assist them to carry out exclusive functions.
Jaltest Info
JALTEST INFO ONLINE
In Jaltest Diagnostics we are aware of the importance of the technical support in the resolution of certain vehicle failures. Technological developments require the technician to update their knowledge regularly or to have specialised support based on experience.
JALTEST INFO WEB
JALTEST INFO WEB
The Jaltest INFO module is one of the great added values included in the Jaltest diagnostics tool. It comprises all the resources that allow the technician to go beyond the diagnostics process thanks to the technical information available and detailed with images, pictograms, graphs, diagrams and photographs to speed up the repair.
Jaltest GRP
JALTEST GRP
Jaltest GRP is our optimised workshop management solution. It allows you to share client information, vehicle data, diagnostics reports, work order management, repair times and much more.
Jaltest ADAS Calibration Equipment
JALTEST ADAS CALIBRATION EQUIPMENT
The Jaltest Diagnostics software offers calibration capacities of the different ADAS systems present in the vehicle. To complete this process, it might be necessary to have a panel frame as the one found in the Jaltest Tools catalogue.
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