FREQUENTLY ASKED QUESTIONS

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    Questions about the purchase of Jaltest Telematics solutions

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      1. How can I contract the Jaltest Telematics solutions?

      In order to contract any Jaltest Telematics solution, you can contact any of our distributors associated to your area. In case of not having information about our distribution network, you can fill in this form or contact us directly via email at jaltest-telematics@jaltest.com. Our customer service team will put you in contact with our distribution network so that they can provide you with all the information you need.

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      2. Can I try the solution before purchasing it?

      If you want to try the solution before purchasing it, ask for a demo here. Our sales team will contact you to set up a visit or video conference and tell you about the conditions.

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      3. What type of vehicles, brands and models have remote diagnostics coverage with Jaltest Telematics?

      To learn more about our Jaltest Telematics coverage in your country, please consult the "Diagnostics Coverage" section.

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      4. What type of vehicles, brands and models have remote diagnostics coverage with Jaltest Telematics?

      The ODF platform (Optimal Driving Fleet) has three updates per year, which include enhancements, new functionalities and corrections.

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    Questions About Software Solutions

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      1. What type of software solutions does Jaltest Telematics have?

      To know the complete coverage of our solutions, you can access the "ODF configurator" section.

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    Technical Questions

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      1. Which devices do I need to install to access the services offered by Jaltest Telematics?

      The devices considered in order to provide Telematics and Remote diagnostics services depend on the type of vehicle. Specifically, for trailers and semi-trailers, the T-DOT device must be installed, and for the rest of motor vehicles (trucks, vans, buses, agricultural equipment, construction vehicles…) the device that must be installed is the T-VOD. In case the Diagnostics services are not needed, a T-VOD Lite can be installed.

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      2. What is FMS?

      The acronym FMS stands for "Fleet Management System". It is a standard interface to access data of commercial vehicles (truck and bus). In 2002, six large European manufacturers decided to develop this standard: DAF, Daimler AG, IVECO, MAN, VOLVO/RENAULT and SCANIA. The FMS standard gathers a series of data transmitted through the J1939 protocol, combining the access to tachograph data among others, and it is a universal information and communication source.

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      3. Which information depends on FMS?

      In its basic version, Jaltest Telematics offers a series of data obtained from the FMS bus (or equivalent). These data are the source of data for the following reports: idle time, speed report, RPM, consumption, brake use, inertia, distance travelled, and some sections of the efficient driving calculation.

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      4. Does my vehicle have FMS?

      Any vehicle equipped with FMS has a specific connector established by the FMS standard. Depending on the brand and model, its location will be different. Our technical department will confirm if your vehicle is equipped with it or not. In case your vehicle does not have FMS, we will suggest an alternative to have access to the maximum amount of information by connecting through an equivalent CAN bus.

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      5. Which data can I obtain through remote diagnostics?

      Remote diagnostics enables the connection with all Electronic Control Units (ECUs) present in the vehicle that have coverage in Jaltest. This connection allows the reading of diagnostics errors, classifying them as "present" or "non-present". For each error, the additional information related to the errors registered by the ECUs at the moment of the error occurrence is also gathered. This information is very useful to analyse the conditions under which the error occurred.

      In addition, each control unit has a set of data that identifies it and a group of measurements that make it possible to know and evaluate the correct operation of the control unit and, therefore, the correct operation of the vehicle. Some examples of these measurements are: brake pad wear level, percentage of dirt in the fuel filter, date of the next oil maintenance depending on the usage conditions, fuel pump pressure, etc.

      The access to this information opens the door for an improvement that had not been contemplated before in the context of conventional telematics solutions, promoting the desired concept of predictive maintenance and alarms based on the real vehicle operating status.

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      6. How does the fleet monitoring option work by using remote diagnostics?

      Remote diagnostics consists in connections to the vehicle at certain times. These can be planned, or they can take place whenever the user decides to perform them. Programmed diagnostics can be planned whenever the user wants. This way, it is possible to know the status of the vehicle at any time, and alarms can be generated whenever the vehicle has errors or any measurement of the equipped systems is out of the range specified by the user.

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      7. What is a digital tachograph?

      A digital tachograph is a control device whose ultimate purpose is the same as the purpose of the analogue tachograph. The difference is that it registers information related to the activity of the vehicle and its drivers digitally in an internal memory of the tachograph and of the driver card. This way, the traditional chart discs are replaced by smart driver cards.

      Which conditions must be met in order to perform the remote download of the tachographs and driver cards?

      The remote tachograph download is conditioned by the tachograph version installed in the vehicle. In general, the minimum compatible versions based on the tachograph brand are:


      • Continental VDO: 1.3

      • Stoneridge: 7.0


      Which conditions must be met to have access to my drivers’ activity in real time?

      The reading of the drivers’ activity, as well as the remote download, must meet the conditions of the tachograph version, namely:


      • Continental VDO: 2.0

      • Stoneridge: 7.4


      In addition, each manufacturer manages the access to the driver activity with an additional functionality. Specifically, for VDO, the "COUNTER" functionality must be available. In the case of Stoneridge, the required functionality is DDS.

      Please notice that the COUNTER functionality of VDO is activated by default in versions 2.2. or higher. However, in previous versions, the following has to be taken into account:

      2.0 It can be activated through an update in an authorised centre.

      2.0a It can be activated using an update card.

      2.1 Same case as 2.0a.

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      8. Does the mobile application have the same functionalities as the web application?

      The mobile application has the same functionalities as the web application, but with the advantages of working from an application in the phone.

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      9. Can I use the mobile application with any smartphone?

      The mobile application is available both for Android and iOS devices.

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    Questions About Technical Assistance

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      1. Who should I contact if I have a technical doubt?

      If you need any support in the use of the ODF portal, please contact your distributor. In case you do not have any distributor assigned, you can contact us at the phone number +34 926 27 81 81.

CONTACT

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